MemoHive Official Website › Blog › MemoHive 60-Day Money-Back Guarantee: 4 Steps To A Refund
MemoHive notebookMemoHive 60-Day Money-Back Guarantee: 4 Steps To A Refund
A guarantee is only as good as the steps you can actually follow. Here are the four steps of a MemoHive refund, in the order they should happen.
MemoHive carries a 60-day money-back guarantee from the date of purchase, on the whole order. To claim it, call order support with your order ID, post the bottles to the New York returns address with your name, email and order ID inside, and keep the tracking number. The refund follows after the return is credited.
Sixty days to decide
The window opens on the day you buy and covers the entire order. The order page shows today's price before anything else.
See today’s price and guaranteeDisclosure: Memohivedaily earns money on orders placed through this website. The checkout shows the live price before any card details are asked for.
- The window is 60 days, counted from the date of purchase, and it covers the whole order, not a single bottle.
- The seller's wording: "60 days. Full refund. No debate." No fee is deducted and no minimum use is required.
- You pay the postage on the return, so use a tracked service.
- Money back: 3 to 5 business days after the credit is recorded, then 5 to 10 more days on the card.
- Order support lives at +1 (302) 200-3480 and [email protected]; the website email has no view of orders.
- Only orders placed on this website are covered.
What does the 60-day guarantee cover?
The guarantee covers the whole order, from the day you paid. A three-bottle order goes back as a three-bottle order. The seller's longer wording is: "If you are not satisfied - for any reason at all - contact our support team and we will refund your purchase." No reason is asked for, no fee is deducted for shipping or handling, and no minimum period of use is required first.
Two limits are worth knowing now. The return postage is yours. And a money-back window is a rule about a purchase that makes no medical promise. It says the seller will return your money and nothing about what the capsules do.
Step 1: Who do you call, and what do you say?
Ring order support on +1 (302) 200-3480. Have the order ID ready from your confirmation email. Say that you want to use the 60-day guarantee. The website email, [email protected], cannot see orders, so it cannot start a refund. If you write there by mistake, the message has to be forwarded and days are lost.
Make the call before you post anything. A box that arrives before anyone expects it is a box with nothing attached to it.
Step 2: What goes in the parcel?
Put the bottles in, with a sheet of paper that carries your full name, the email address on the order and the order ID. Without that sheet a box of bottles cannot be matched to a buyer. Address the parcel to the returns address: 535 Madison Avenue, Floor 20, New York, NY 10022, USA. Note that this is not the office address at 1790 Broadway.
Step 3: How should you post it?
Tracked, at your own cost. Keep the tracking number until the money is back in your account. Without it you cannot show the parcel arrived. If you bought more than one bottle, send them together. The guarantee is on the order, not on a bottle.
The cost of tracked postage is not published, since it depends on your location and the carrier you choose. Check the price before you start, so there are no surprises.
Step 4: How long does the money take?
Expect the refund 3 to 5 business days after your return is credited, then a wait of 5 to 10 days for the card. The desk puts the realistic figure at two to three weeks from posting the parcel. Mark the date of posting in your calendar and look again after two weeks.
| Step | Action | Time or cost |
|---|---|---|
| 1 | Call order support with the order ID | Before day 60 from the date of purchase |
| 2 | Put name, email and order ID inside the parcel | Written on a sheet |
| 3 | Post tracked to the returns address | Postage paid by the buyer |
| 4 | Refund issued after the return is credited | 3 to 5 business days, then 5 to 10 days on the card |
How do you cancel an order?
Order support also handles cancellations and address changes. Call +1 (302) 200-3480 or write to [email protected] with the order ID. The cut-off time for cancelling before shipment is not published, so act as soon as you decide. Orders are placed through the checkout only, never by phone, and a cancellation cannot be started from the website desk.
When should you decide?
Count backwards from day 60. A call, a parcel and a credit each take days, so leave a week at least. Put a reminder in your phone for day 50 and read your notes then. Say delivery took 20 days. You would then have 40 days of capsules inside the window, so a reminder set in advance is worth more than a feeling that you have not had time yet.
What makes a claim stall?
Four slips cause most delays. The parcel arrives with no sheet inside, so nobody can match it to an order. The request goes to the website email, which cannot see orders. The bottles go out untracked, so there is no proof of arrival. Or the call comes after the 60 days have run out. Every one is easy to avoid if you read the steps first. None needs special skill, only a calendar and a pen.
What should you have in front of you before you call?
Gather five things: the order confirmation email with the order ID, the date of purchase, the bottles you plan to return, the name and email address on the order, and a sheet of paper. Write the reason down if you wish, but the seller's wording says no reason is needed. Note the date and time of the call and the name of the person you spoke to, if they give one.
What does the guarantee not promise?
It does not promise results, and it does not say the capsules will do anything. It does not extend the 60 days if your parcel is late, because the window counts from the date of purchase. It does not cover postage back to New York. And it does not apply to a bottle bought elsewhere. Reading these limits before you order is the best way to make sure the guarantee feels fair on the day you need it.
Frequently asked questions
How long is the MemoHive money-back guarantee?
Sixty days, counted from the date of purchase and applied to the whole order. No fee is deducted and no minimum use is needed first.
How do I get a MemoHive refund?
First phone order support on +1 (302) 200-3480 and quote the order ID. Then post the bottles to the returns address in New York, with a note of your full name, email and order ID inside.
Who pays for return postage?
The buyer does. A tracked service is wise, and the tracking number should be kept until the refund lands.
How long does a refund take?
Allow 3 to 5 business days from the moment the return is credited, plus 5 to 10 days for the card to show it.
How do I cancel a MemoHive order?
Contact order support with the order ID, by phone or at [email protected]. The cut-off time for cancelling before shipment is not published.
Does the guarantee cover a bottle bought elsewhere?
No. Only an order placed on this website is covered, and this desk cannot match a bottle from elsewhere to lot MEM-26/ME-4847.
Sources
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- National Center for Complementary and Integrative Health, National Institutes of Health. Using Dietary Supplements Wisely. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Our view
The guarantee is the part of this offer we are happiest to put in front of you, because it is specific. It names a number of days, a phone number, an address and a payment timeline. We also think it is fair to say that it is a refund of money and not a free trial, since you pay postage and wait a few weeks.
Use it as it was meant. Write down the date of purchase, set a reminder for day 50, and make your decision with your own notes in front of you. We earn when you order, and you are free to do nothing at all.
Keep the order email
The order ID and the tracking number both live in that email.
See today’s price and guaranteeDisclosure: Memohivedaily earns money on orders placed through this website. The checkout shows the live price before any card details are asked for.
Last updated October 29, 2026. Published . Next review date is set when a figure on the label or the order page changes.
MemoHive is a dietary supplement for healthy adults aged 18 and over, sold to support memory and mental clarity. It is not FDA approved, no supplement is, and it is not a treatment for any condition. For a medical question, ask your doctor or pharmacist.