USA authorized MemoHive retailer Lot MEM-26/ME-4847 Two a day · 60 a bottle 60-day money-back guarantee Support +1 (302) 200-3480

MemoHive Official Website › Refund Policy

The formal wording

MemoHive Refund Policy

Quick answer

A MemoHive order may be refunded within 60 days of the purchase date. Call order support with the order ID, then post the bottles to the returns address with your full name, the email on the order and the order ID inside the parcel. Return postage is the buyer’s and tracked postage is required in practice.

This page covers the window, what has to be in the parcel, who pays postage, how long the money takes and which address to use.

The window

How long is the MemoHive refund window?

Sixty days from the date of purchase, on the whole order.

Sixty days from the date of purchase, on the whole order rather than on one bottle. Return postage is the buyer’s, and tracked postage is worth the few dollars: a parcel nobody can show arrived cannot be credited.

The seller’s own wording is “60 days. Full refund. No debate.” and “If you are not satisfied — for any reason at all — contact our support team and we will refund your purchase.” No fee is deducted and no minimum period of use is required before a claim.

Making a claim

How is a MemoHive refund claimed?

Four steps, and the parcel contents are where claims stall.

The refund is issued 3 to 5 business days after the return is credited, and the money then takes a further 5 to 10 days to appear on the card. Two to three weeks from posting the parcel is the realistic figure.

Returns address: 535 Madison Avenue, Floor 20, New York, NY 10022, USA. Order support: +1 (302) 200-3480 and [email protected]. The website desk at [email protected] cannot see orders and cannot start a refund.

Call order support with the order ID

The number is on the order confirmation email and in the footer here. The website address cannot see orders, so it cannot start a refund.

Put your details inside the parcel

Full name, the email address on the order and the order ID, written on a sheet in the box. A box holding bottles and nothing else cannot be matched to a buyer.

Post it tracked, at your own cost

Return postage is the buyer’s. Keep the tracking number until the refund lands; it is the only proof the parcel arrived.

Watch for the credit

3 to 5 business days after the return is credited, then 5 to 10 days more on the card.

Six MemoHive bottles in a row, navy labels with the gold hive mark, each reading 60 capsules

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